Return & refund policy

Last updated: 25 July 2026

We want you to receive a working ReachMe tag. This policy covers physical tag orders.

Physical tags (COD & prepaid)

• Wrong or damaged item: Contact us within 7 days of delivery with photos. We will arrange a replacement or refund after we confirm the issue.
• Change of mind: Unopened, unused tags may be returned within 7 days of delivery if packaging and the scratch PIN area are intact. COD refunds are arranged after we receive and inspect the return.
• Activated tags: Once a tag is activated and linked to a vehicle, it generally cannot be returned for a refund, except for manufacturing defects we confirm.
• Refused COD: If you refuse delivery without cause, shipping costs may not be refundable.

Free eTag

Free digital eTags have no purchase price. There is nothing to refund. You can stop using an eTag by deleting or ignoring it in your account.

How to request a return or refund

1. Email info@reachme.pk or call +92 316 7883018.
2. Share your order reference, phone number, and (if relevant) payment screenshot.
3. We aim to respond within 1–2 working days.

Office

ReachMe Technologies, 0, Muhalla Maghrabi, Head Marala Road, Sialkot, Pakistan.